TIME is at a premium in the modern business world. The pressure to get more done faster is greater than ever before. Get the edge and equip your staff to be more effective and deliver superior results consistently without suffering from overwhelm and needless stress. Everyone in your organisation can benefit from the Upfront Communications training programs that will boost productivity, reduce stress and free people to be their best.
It is no longer good enough to just deliver ‘good’ customer service. The bar has been raised and now every member of your organisation has to deliver service that is outstanding. This course helps you to understand why service is so important and it gives you the crucial tips and skills required to deliver world-class service and grow existing client relationships.
This course provides the skills to be able to react calmly and positively with difficult customers by looking at the causes of the difficult behaviour and the tools to diffuse it. Delegates will learn how to engage their ‘professional brain’ and adapt their service styles appropriately rather than taking things personally and getting embroiled in an argument.