Corporate Training Courses
This course shows you how to deliver presentations with real impact. You will learn how to overcome fears and deal with anxiety; understand how to tailor your presentations to the audience; and structure the presentation content for added clarity.
This advanced presentations course shows you how to be in complete control when you are in the spotlight. It will help you present with intelligence and deal with complex questions or difficult audience members astutely and with confidence. You will practice skills to put your message across most effectively and hold your audiences’ attention throughout the delivery.
This course is specifically targeted to trainers who are constantly seeking to improve their training skills or “wanna-be” trainers. If you want to make the most out of every training session, then this course is what you need. This course will teach you how to deliver interactive training programs that truly get learning to “stick”. It will also teach you cutting-edge techniques for course planning and preparation. Above all, it will give you valuable insight on how to keep your audience engaged and involved, so that trainees will return to all your future training sessions.
It is no longer good enough to just deliver ‘good’ customer service. The bar has been raised and now every member of your organisation has to deliver service that is outstanding. This course helps you to understand why service is so important and it gives you the crucial tips and skills required to deliver world-class service and grow existing client relationships.
This course provides the skills to be able to react calmly and positively with difficult customers by looking at the causes of the difficult behaviour and the tools to diffuse it. Delegates will learn how to engage their ‘professional brain’ and adapt their service styles appropriately rather than taking things personally and getting embroiled in an argument.