How To Get Maximum Results From This Powerful Business Tool And Boost Sales, Improve Customer Relations And Gain A Competitive Edge
Is your company adept in handling both inbound and outbound sales calls? Do you or members of your staff have enough skills to provide customers the right information on company products and services when inquiries are made on the phone? Are they in the dark on how to interact with or up-sell customers on the telephone?
Is every phone call treated like a potential sale for your company? Are you able to handle difficult customer objectives over the phone?
This telesales course will outline important strategies for creating good and lasting first impressions over the phone, which will translate to more sales and long term relationships with your clients. It will also assist you to build rapport with decision makers and develop key benefit statements that would encourage customers to buy your products or services.
This course is a perfect blend of the aspects necessary to be professional on the telephone along with understanding the sales process and all the elements required to make a successful telesales call. Leave the course with a written script to get the customer to want to hear what you have to say. Be able to handle objections and effectively close the sale on the telephone.
Every one of our training programs is uniquely designed and tailored to meet your specific circumstances and objectives.
Here are some examples of the type of topics and material that would be covered in your Telesales training…
- The laws of success in telesales and the key strategies to get the most from this most powerful business and communication tool
- Putting the odds of success in your favour through pinpoint prospecting and identifying the real decision maker to speak with
- How to get through to the right person and navigate past gatekeepers and other obstacles with ease
- The critical first seconds of any call. How to start off the right way so that your prospect will WANT to hear more
- How to quickly and easily break the ice and start building rapport
- The 5 Cs of sales and the stages that every successful call follows
- Why listening is so important and how to become the perfect listener
- Understanding objections, what they really mean and knowing when it’s the perfect time to go for the close
- Orchestrating a successful close with the right strategy to maximise success
- he right and the wrong way to use scripts and identifying what’s best for your circumstances
- Strategies for long term success in telesales, making the best use of time and building consistent sales results
…and much more (such as how to develop your own personal action plan to apply your new telesales skills for greater success).
For any great organisation the people are its most valuable asset. Your people are employed to achieve your business goals. The Upfront Communications ‘Telesales’ training is an essential ‘enabler’ for bringing out the best in your team. Common business benefits as reported by previous course attendees include:
- You stand to win more new business because of a more effective telesales approach
- Your telesales staff will represent your organisation in a more professional manner that will enhance your image and reduce negative perceptions
- Your telesales staff will not only be more effective but they will be more confident and happier in their work. Staff stress levels and turnover will reduce
- Customer retention and additional business from existing customers can improve because of better use of telesales strategies
- Management time is freed up to focus on business building instead of having to deal with problems
This training is primarily intended for staff directly involved in both outbound AND inbound telesales and telemarketing.
ALSO, you will find the training will benefit greatly ANY staff members involved in business development or who are in contact with customers or prospects. For example…
- Sales Professionals and Sales Support Staff
- Front Line Staff In Contact With Customers Or Prospects
- Brand Ambassadors
- Customer Service Staff
- Executive Assistants and Account Executivesam Leaders
We can custom-tailor the course to every level and audience depending on your requirements.
Following an initial consultation with your business we will develop an understanding of the skill level mix of the group and the desired business outcomes that you are seeking. From there we will custom tailor the training to meet your business.
We will save you time and money by ‘coming to you’ and providing the training on your premises or at a location determined to be ideal for your business and desired outcomes.
The Telesales training is a 2 day program.
A maximum of 8 people from your organisation can attend the training at any one time. We do get requests for larger groups, but we prefer not to do it as the training is not just ‘lecture style’, it is very ‘hands on’ with many practical presentation elements and we need to observe, review and provide individual feedback to each course attendee.
We have the largest network of professional trainers in Australia. The trainers that deliver this course are all specialists in the area of Telesales. They have all had to initially qualify to be put through our intensive Train the Trainer program which makes sure they meet our extremely high professional training standards and ensures every course is consistent in quality and content.
Our trainers also all have a minimum qualification of the Australian TAE (Certificate 4 in Training and Assessment.) All of our trainers are dynamic, friendly, people-people who have years of experience, use highly interactive teaching techniques and accelerated learning principles.
The investment in your team’s training will vary depending on size and location of your group. Following your initial enquiry we will be able to provide you with a prompt quotation that meets your needs.
We offer a 100% money back guarantee if you, and the delegates trained, are not entirely happy with the course content and trainer who delivered the session.
Your Next Steps
Call our office now on 1300 766 186 for a no obligation discussion about the desired business outcomes you would like to achieve . Alternatively, please feel free to complete the quick enquiry form on the right of this page and we will get back to you within 24 hours.
Other Training Courses that you may be interested in include…
Master The Art of Successful Selling With Modern Strategies For Both Better Results And Delighted Customers
How To Master The Art Of Negotiating in the Business Environment For Win-Win Results That Boost The Bottom Line And Leave Everyone Proud Of The Outcome
Develop the Confidence and Skills to be Positive and Effective in the Business Environment Whatever the Demands of the Situation