Leadership and supervision training results in productive staff and effective managers.
Training Overview
Knowing how to manage people effectively does not automatically come with the job title.
Many managers are promoted but not given the skills to lead and are forced to learn on the job—which can result in wasted opportunities and dissatisfaction amongst staff. This interactive course teaches managers and supervisors how to motivate and develop their team members, and covers the tricks to performance-boosting, goal setting and handling difficult situations.
WeTrain’s style of delivery is engaging and fun. We encourage participation to make the training dynamic and enjoyable for all attendees.
What You’ll Learn
As with all our courses, Introduction to Supervision and Leadership is designed to meet your organisation’s unique circumstances and objectives. However, some examples of the materials and topics most commonly included in the course are listed below.
Introduction to Supervision and Leadership Training covers:
- How to identify your individual style so you can effectively supervise and manage
- The essential qualities every successful manager needs
- How to build, develop and maintain your high-performance team
- Perfect your time management skills and achieve targets, avoid overwhelm and still have time left for yourself
- Nail the review process to improve performance and create a positive experience for all involved
- How to give feedback and conduct staff appraisals
- Manage difficult people and circumstances effectively and positively
- How to foresee and prevent problems
- The differences between good managers and excellent managers, and how to raise your game
- The one step that will allow you to avoid misunderstandings and avoid costly communication mishaps
- How to apply tools and strategies to become the best manager
- How to implement your new skills into your day to day life
The Benefits of Introduction to Supervision and Leadership Training For You and Your Organisation
Your management team members are your company’s greatest asset and are essential in achieving your business goals and targets. By enhancing their skill set with Introduction to Supervision and Leadership Training you are setting them up for success.
The benefits of taking WeTrain’s course are numerous and specific to each company. However, we commonly receive feedback about these particular benefits
- Corporate goals achieved more consistently and improved all-round performance within the organisation
- An engaged workforce, thanks to a more flexible organisation that is willing and able to adapt to changing circumstances
- Greater job satisfaction, which means managers and supervisors perform better and suffer less stress
- Lower turnover and better overall company performance due to higher satisfaction and morale
- A reduction in any grievances, workplace disputes and disciplinary issues
Who Should Attend Introduction to Supervision and Leadership Training?
WeTrain’s Introduction to Supervision and Leadership Training is designed to propel your supervisors, managers and team leaders to the next level.
The following staff are particularly likely to benefit from Introduction to Supervision and Leadership Training:
Attendees often include:
- Any managers and supervisors who have recently joined your organisation
- Managers recently promoted or who are taking on new duties
- Staff who are preparing to move to supervisor roles in the near future
As WeTrain tailor courses to your unique requirements, we will develop a course that fits with your staff and their needs and circumstances. Please ask.
How is the Course Delivered?
WeTrain’s Introduction to Supervision and Leadership is generally presented as an engaging, interactive and fun two-day program, however we can tailor the content to present a one-day session when essential.
To ensure your training is relevant to your organisation and circumstances, we undertake an initial consultation, where we assess the skill level of your attendees, address your desired outcomes and find out valuable information about your company and its current set-up.
Remember, it’s your course, so you get to decide where it takes place. We are happy to teach WeTrain’s Introduction to Supervision and Leadership Training from your workplace or a venue of your choice.
Introduction to Supervision and Leadership is a two-day course.
Convenient Training at Your Premises or Off-Site
WeTrain can come to your office if you have the right space and facilities to host your training, or we can talk about off-site venues to conduct your training.
What Are Ideal Course Numbers?
Our courses are typically ‘hands-on’, so we suggest keeping numbers to a minimum of 3 and a maximum of 12 people. This allows our trainer to interact with your entire team yet still have enough time to allow for one-to-one interactions.
If your group exceeds 12, we will happily structure your training program to meet the needs of a larger audience. Please contact us to discuss your requirements.
What is effortless customer service?
Effortless customer service refers to the concept of providing a seamless and frictionless experience for customers when they interact with a business or company's customer support services. The goal of effortless customer service is to minimize the effort required from customers to get their issues resolved, questions answered, or requests fulfilled.
How do you deliver an effortless customer experience?
Delivering an effortless customer experience requires a strategic and customer-centric approach that focuses on streamlining interactions, anticipating needs, and minimising friction throughout the customer journey.
Effortless customer experience is an ongoing effort that requires continuous monitoring and adaptation based on customer feedback and evolving preferences.
What will you achieve by making the customers' current and future experience effortless?
Focusing on an effortless customer experience yields a range of benefits that contribute to increased customer satisfaction, loyalty, brand perception, and business success in both the short and long term.
Can you give an example of a company known for its effortless customer service?
One company that is often cited for its exceptional effortless customer service is Amazon. Amazon has built its reputation on providing a seamless and convenient customer experience across various aspects of its business.
Amazon's commitment to convenience, accessibility, and a frictionless experience has helped it establish a reputation as a customer-centric company.
Is effortless customer service applicable across all industries?
While the concept of effortless customer service is valuable and relevant in many industries, its applicability can vary depending on the nature of the industry, the products or services offered, and the expectations of customers. Here's a nuanced perspective on its applicability:
Retail and E-commerce: Effortless customer service is highly applicable here. Customers expect easy online shopping, quick deliveries, and hassle-free returns. Brands that prioritize convenience tend to thrive.
Hospitality and Travel: From booking accommodations to travel arrangements, providing an effortless experience is crucial. Smooth check-ins, responsive support during travel disruptions, and personalized recommendations contribute to customer satisfaction.
Technology and Software: In the tech industry, providing user-friendly interfaces, clear documentation, and efficient technical support aligns with the principles of effortless customer service.
Banking and Finance: While customers in this industry often require complex interactions, efforts to simplify processes, offer intuitive online banking, and provide knowledgeable support contribute to an effortless experience.
Healthcare: In healthcare, minimizing administrative burdens, streamlining appointment scheduling, and providing clear communication are ways to achieve effortless service.
Telecommunications: The telecommunications sector can benefit from making billing processes transparent, simplifying troubleshooting for technical issues, and offering clear information about services.
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What are examples of harassment?
Harassment can manifest in various forms including verbal, physical, or psychological abuse. Examples include unwanted sexual advances, derogatory comments, and creating a hostile work environment. Our Anti-Bullying and Harassment course covers how to identify these behaviours and effectively address them.
What is an example of an anti-bullying policy?
An anti-bullying policy generally outlines unacceptable behaviours, reporting mechanisms, and consequences for perpetrators. Our Anti-Bullying and Harassment course provides guidance on how to formulate and implement such policies effectively, ensuring a safer workplace for everyone.
What is the most common type of harassment?
Sexual harassment is often cited as the most common type, but verbal and online harassment are also prevalent. In our Anti-Bullying and Harassment course, we explore various types of harassment and offer strategies for prevention and response, suitable for any workplace setting.
What are the effects of anti-bullying programs?
Effective anti-bullying programs can drastically reduce instances of harassment, improve workplace culture, and enhance overall productivity. We measure the success of our Anti-Bullying and Harassment course through case studies and feedback, ensuring that it makes a tangible impact.
How can we prevent harassment in workplaces?
Preventing harassment starts with creating a culture of respect and accountability. Our Anti-Bullying and Harassment course teaches employees and managers alike how to recognise signs of harassment and act promptly to mitigate it. We also delve into preventive measures like bystander training and anonymous reporting channels.
What is the best defence against harassment?
The best defence is a proactive approach that includes education, policy implementation, and creating a culture of zero tolerance. Our Anti-Bullying and Harassment course equips you with the tools you need to establish these preventive measures effectively.
Some of the Organisations
we have worked with include:
In operation for 25 years, WeTrain has worked with companies from around Australia.
What Our Customers Say
“…WeTrain Training Was Nothing Short Of Amazing…The Highest Ratings…For Any Of Our External Providers”
“Judeth was recommended to me as an expert in her field and as a professional trainer, having worked with the University in previous years. The University contracted WeTrain to conduct training sessions with staff nationally.
The response to Judeth’s training was nothing short of amazing and she has set a record for achieving the highest ratings qualitatively and quantitatively for any of our external providers thus far. Judeth’s experience, combined with her skills and teaching abilities enabled staff to enjoy her sessions, acknowledge the value of training and apply the skills learnt immediately in the workplace.
On the administrative side, Judeth is an absolute pleasure to work with and maintains integrity by balancing her levels of contact to ensure they are meaningful, have purpose and provide insight into our continuing relationship.
I look forward to working with Judeth again and plan to include her in my strategic Learning and Development plan over the next few years.
On behalf of myself, my direct reports and the staff of ACU National, thank you Judeth!”
Monique Kinerson, Manager, Learning and Development, ACU National
“WeTrain recently ran a series of soft skills training programs for our finance department at Vodafone. We would highly recommend WeTrain to any company looking to up-skill their staff. We found WeTrain reliable, professional, and tailored training to our specific needs. The delegates found the training very valuable and have requested more training from WeTrain.”
Michelle Colbert, Vodafone, Finance Operations & Control
“We have used WeTrain services for the last two years. One of many workshops such as change management, leaders in operations—communicating through conflict, account management for our field team. WeTrain provides exceptional workshops which left the employees with a new vision and awareness of themselves as well as perception in the workplace. The workshops provided engagement through group interaction, using real life scenarios. The team had memorable team-building experiences, which demonstrated the strengths and weaknesses of the team”
Aula Gatei, HR/Payroll, Ontex Manufacturing Pty Ltd
Over the past few years, WeTrain has facilitated a variety of courses for our staff across the country. Everyone has been a success. The inclusive training style is progressive, and brings high-level, fresh thinking and ideas to the team. The sessions have always demonstrated a deep understanding of our business needs. We look forward to continuing to work together in the future.
Chelsea Corbel, Brand Manager, Slater & Gordon Lawyers
“I would also like to congratulate you on a great workshop. Although I didn’t attend, I have only heard positive feedback from those that attended …the entire workshop was enjoyed— it is unusual to run a workshop where the entire content is so positively received. Most comments evolved around, ‘I wish it just kept going’.”
Jane Cockburn, Cochlear
“…Creating An Immediate Improvement In The Results Of The Attendees From The Training”
“As an organisation we had staff that required or requested additional training and development. The training requirements varied from business unit to business unit. WeTrain created a training package to suit our needs across multiple topics and learning areas.
The delivery approach complemented the staff learning styles and made the engagement fun as well as creating new skills for the attendees. They looked for ways to integrate the principle of the training into the business practices of the organisation and therefore creating an immediate improvement in the results of the attendees from the training.
The range of courses allows us to create a business training package perfect for our organisation.
We gather our own feedback from the staff who attend training courses and the trainer has always received the highest praise for the delivery and peripherals that go with a training course.”
Todd Eagles, Training And Business Administration, Transact / ACTEW-AGL
“…Staff Inspired, Highly Skilled And Motivated”
“ABB Grain has enjoyed a three-year long relationship with WeTrain.
They offered a variety of skills workshops that have left our staff inspired, highly skilled and motivated. The sessions are sought after by all Business Units within our organisation—her sessions are highly in demand!”
Alyson Gilbey, Learning & Organisational Development Consultant, ABB Grain Ltd
On behalf of my entire administration team of Antonine College, I wanted to tell you how much everyone enjoyed the training. We all came out of the session feeling refreshed, and I’ve confirmed that each and every one of us will be able to take something back from the training and apply it in our field. I would also like to thank Sue Matthews and the entire team of WeTrain for providing excellent training and services.”
Sister Sayde Bayssari, Antonine College, Office Manager
WeTrain has run several courses for our team including Personal Effectiveness, Team Building and Leadership. They have all been extremely interactive and engaging and given our staff practical tips that they are able to implement straight away. We have been delighted with the quality of the trainers and have received great feedback from all who took part. We look forward to working with WeTrain in the future.
Clare Reid, Office Manager, Transport Refrigeration Services