How to Successfully Handle Conflict in the Workplace Before it Leads to a Loss of Customers, Staff and a Damaged Reputation
Many people see conflict as a negative experience. In fact, conflict is a necessary part of our personal growth and development.
However, conflict becomes an issue when the people involved cannot work through it. They become engaged in a battle that does not result in growth. When this type of conflict arises, negative energy can result, causing hurt feelings and damaged relationships.
Problem solving strategies are essential for successful conflict management. Applying a problem solving approach to conflict management helps to transition a potentially negative situation to one that allows us to entertain new possibilities.
This course will give participants the tools that will help you resolve conflict successfully and produce a win-win outcome.
What will you learn?
Every one of our training programs is uniquely designed and tailored to meet your specific circumstances and objectives.
Here are some examples of the type of topics and material that would be covered in your Handling Conflict training…
At the end of this workshop, you will be able to:
- What conflict is and how it can escalate.
- The types of conflict and the stages of conflict.
- The five most common conflict resolution styles and when to use them.
- How to increase positive information flow through non-verbal and verbal communication skills.
- Effective techniques for intervention strategies.
- Ways to manage conflicts to enhance productivity and performance.
U WILL STAND TO BENEFIT AS A BUSINESS
How will you stand to Benefit as a Business?
For any great organisation the people are its most valuable asset. Your people are employed to achieve your business goals. The Upfront Communications ‘Handling Conflict’ training is an essential ‘enabler’ for bringing out the best in your team. Business benefits as reported by previous course attendees include:
- An ability to effectively problem solve leading to satisfied customers and staff.
- Better Procedures for identifying, defining, and managing conflict to constructively manage conflict and take advantage of its opportunities
- Opportunities for growth and the course acted as a facilitator to change because of resulting improved understanding and insight.
- Better communication within teams due to an ability to understand why others might feel differently
Who Stands to Benefit from the Training?
We’ve had thousands of people from varying skill levels from frontline right through to CEOs from many different industry verticals attend and complete the course. Both the individuals and the companies sending them on the course experience the benefits of the training, but some of the main people who we’ve seen benefit most include:
- THE TRAINING
- Managers & Team Leaders
- All Front Line And Support Staff In Contact With Customers
- Brand and Public Ambassadors in contact with the public or press
We can custom-tailor the course to every level and audience depending on your requirements.
How is the course delivered?
Following an initial consultation with your business we will develop an understanding of the skill level mix of the group and the desired business outcomes that you are seeking. From there we will custom tailor the training to meet your business.
We will save you time and money by ‘coming to you’ and providing the training on your premises or at a location determined to be ideal for your business and desired outcomes.
The Handling Conflict training is a 1 day program.
How many delegates can attend?
Typically, we suggest up to 12 people from your organisation can attend the training at any one time. This limit is suggested because of the ‘hands on’ nature of the training and the individual feedback given to each person attending the training.
Larger groups can be accommodated, however, and we can structure the training to best meet your requirements.
About Your Trainers
We have the largest network of professional trainers in Australia. The trainers that deliver this course are all specialists in the area they are training in. They have all had to initially qualify to be put through our intensive Train the Trainer program which makes sure they meet our extremely high professional training standards and ensures every course is consistent in quality and content.
Our trainers also all have a minimum qualification of the Australian TAE (Certificate 4 in Training and Assessment.) All of our trainers are dynamic, friendly, people-people who have years of experience, use highly interactive teaching techniques and accelerated learning principles.INVESTMENT
The investment in your team’s Handling Conflict course will vary depending on size and location of your group. Following your initial enquiry we will be able to provide you with a prompt quotation that meets your needs.OUR GUARANTEE
We offer a 100% money back guarantee if you, and the delegates trained, are not entirely happy with the course content and trainer who delivered the session.